Privacy Policy

Ember Psychotherapy is committed to maintaining the privacy and confidentiality of all clients and visitors. This Privacy Policy outlines how we handle your personal information, payment transactions, and session-related policies. By using our website or services, you agree to the terms outlined below.  

Data Collection and Usage

1. Information Collection:

– We collect personal details (e.g., name, address, and email) when you book appointments.  

– Your device’s IP address may also be collected for technical purposes, such as browser compatibility.  

– Email marketing may occur with explicit client consent.  

2. Consent and Withdrawal:

– By providing personal details during transactions, clients consent to their use solely for the stated purpose.  

– Marketing-related communication requires express consent, which can be withdrawn by contacting us.  

3. Disclosure:

– Client information will remain confidential unless legally required or in breach of our Terms of Service.  

4. Payment Security:

– Payments are processed via secure methods (e.g., Google Pay, bank transfers). Card data is encrypted following PCI-DSS standards and not stored post-transaction.  

5. Third-Party Services:

– Third-party service providers are used for specific operations (e.g., payment processing) and have their own privacy policies.  

– Clients are encouraged to review these policies, especially if transactions occur outside the company’s jurisdiction.  

6. Website Links:

– External links on our website are not governed by this policy. Clients should review the privacy practices of linked sites.  

7. Cookies:

– Cookies may be used to enhance the user experience but do not track personal identity across platforms. 

Security

We implement industry-standard measures to safeguard personal information from unauthorized access, alteration, or misuse.  

Policy Updates

Ember Psychotherapy reserves the right to amend these policies. Clients will be notified of significant changes through updates on our website. Continued use of our services constitutes acceptance of updated terms.  

Contact Us

For inquiries, complaints, or requests regarding personal information, please contact our Privacy Compliance Officer at connect@emberpsychotherapy.in